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Account & Project Manager

 

The role: Account and Project Manager at a brand-focussed challenger creative design agency based in the South East of England.

In other words...ensuring our customers and team are happy, whilst taking responsibility for the delivery of projects.


The Opportunity

You’ll work closely with our customers, interpreting their needs into a brief for our team and providing proposals and quotes. Building long-lasting meaningful relationships with our customers is really important - over 60% of our work comes from referral. Occasionally this will involve visiting our clients to really understand what they do. 

With projects approved you’ll then utilise our studio management software (Streamtime) to guide all our projects to a successful outcome. As a project manager, you’ll be leading the implementation and delivery of projects, on time and to budget. This includes managing timelines, schedules, information, priorities, communications and client expectations, supporting our team and unblocking issues.

Daily you’ll manage our team check-in’s and ensure everyone has the resources and support they need. Occasionally you’ll need to flag a key project or deadline (but our team are very self-driven so you won’t need to plan everyone’s day). Partnership with suppliers is really important so you’ll be commissioning work with our developers, copywriters, photographers and printers.

Projects are wonderfully varied; from websites to printed packaging; they all share a common approach - delivering distinct, relevant and emotive visual communications. You really need to know the creative design industry and understand what a project needs to be successful. Our projects are rarely that complex, but we always have many on the go at once - so identifying what the true priorities are is important. We know this takes time so those early weeks you’ll be shadowing and supporting Matt closely to ensure a smooth transition.

We’ve also identified a need to more thoroughly document and unify our project processes. Whilst our offering is bespoke to every customer, how we deliver every project shouldn’t be. This will be a key project that you’ll be working with Matt on to deliver during the first few months at me&you.


Why Now?

The aim of this role is to unlock the growth potential of me&you by handing over the day to day from Matt to you. Matt will be refocusing his time less on the day to day and more on long term strategy for both our customers and the business; whilst also freeing up more time to beat cancer (read more about this here). 


The People

me&you is a small, creative design agency in Kent and Surrey. We’re an experienced creative team of designers and creative specialists, helping our customers market their products and services. We support our clients by: Planning, Creating and Delivering Exceptional Customer Experiences.

Our name reflects our partnership approach, and how we collaborate to create a unique creative solution. Increasingly our focus is on businesses that have a mission and offering that is good for all life on our planet and humanity. If you aren’t sustainable we aren’t for you. This is shown with (award-winning) projects and growth within the Charity, Public and Third Sector - areas we are keen to see further growth in.

We strongly believe our services can be delivered whilst maintaining a true healthy life/work balance, we’ve shown this by offering flexible working years before it was fashionable and rolling out a comprehensive health insurance plan.


Tech

Working knowledge of Streamtime would be ideal. We also heavily use Google WorkSpace (formally GSuite) and are open to using software such as Notion to improve project management and processes. You’ll be working from home most of the time and will be provided with all the kit you need. If you understand the Wordpress website platform this would be an advantage.


You

We are picturing a person who is both an excellent listener and planner. Who communicates clearly whilst also loving a process and clear plan. Perhaps you’ve worked for a large agency for a few years and are keen to have more influence?

You may come from a client services or account management background. Either way you'll find there's a real opportunity to grow and define this new role at me&you. Fully supported by the team, whether you're local to Kent/Surrey or further away - our focus is on getting the "right person on the bus"; then everything else works!

As long as you’re willing to take responsibility for ensuring our team and customers are happy, have the drive to contribute to the business and will grasp opportunities to develop your skills - we’d love you to get in touch.


Details

Salary: Negotiable up to £30k

Holiday Allowance: 25 days plus public holidays

Location: Primarily work from home with planned team and customer meetings

Private Health Insurance

Start Date: As soon as possible


Apply

Is this you? If so, get in touch for a chat.

First off send a CV along with a cover note to matt@meandyou.co.uk

No recruitment agencies for this one thank you.