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Building Impactful Connections: Essential Considerations for a Charity’s New Website


When a charity organisation is creating a new website, there are several additional considerations to ensure the website effectively communicates the organisation's mission, engages supporters, and facilitates its activities. Here are key aspects to think about:

Donation Functionality

  • Ensure seamless and secure online donation functionality. Implement various donation options, including one-time and recurring donations. Clearly communicate the impact of donations and make the process user-friendly.

Storytelling and Impact

  • Craft compelling storytelling elements that highlight the organisation's impact. Use testimonials, success stories, and multimedia content to emotionally connect with visitors and convey the positive change your charity is making.

Volunteer Opportunities

  • Provide clear information on how individuals can get involved as volunteers. Include a user-friendly volunteer registration or application process. Showcase ongoing projects and events that require volunteer support.

Events and Fundraising Campaigns

  • Highlight upcoming events, fundraising campaigns, and awareness initiatives. Provide event details, registration forms, and opportunities for community engagement. Integrate event calendars to keep supporters informed.

Transparency and Accountability

  • Emphasise transparency by providing detailed financial information, annual reports, and updates on how funds are utilised. Build trust with supporters by showcasing the organisation's commitment to accountability and ethical practices.

Accessibility and Inclusivity

  • Ensure the website is accessible to users with disabilities, aligning with accessibility standards (WCAG). Consider diverse user needs to make the website inclusive and user-friendly for all supporters.

Social Media Integration

  • Integrate social media platforms to amplify the organisation's reach. Encourage sharing of content, testimonials, and campaign updates on social channels. Utilise social media plugins for seamless integration.

Email Marketing Integration

  • Implement an email marketing strategy to engage and nurture relationships with supporters. Provide options for newsletter subscriptions and updates. Consider automation for personalised communication.

Membership and Community Building

  • If applicable, create a membership or community section. Offer exclusive content, forums, or resources for members. Foster a sense of community among supporters who share common interests.

Partnerships and Collaborations

  • Showcase partnerships with other organisations, businesses, or sponsors. Highlight collaborative efforts, joint initiatives, and the collective impact achieved through partnerships.

Security Measures

  • Prioritise the security of sensitive data, especially when handling donations or personal information. Implement SSL certificates, secure payment gateways, and regular security audits to safeguard the website.

Responsive Design

  • Ensure the website is responsive and adapts seamlessly to various devices and screen sizes. This is crucial for reaching and engaging supporters across desktops, tablets, and mobile devices.

Feedback Mechanism

  • Implement a feedback mechanism to gather input from supporters and users. This can include surveys, contact forms, or dedicated feedback channels to continuously improve the user experience.

Compliance and Legal Considerations

  • Adhere to legal requirements and compliance standards for charities. Clearly outline terms of use, privacy policies, and compliance with data protection regulations applicable to your region.

By considering these aspects, a charity organisation can create a website that not only serves its operational needs but also effectively connects with its audience, fosters a supportive community, and maximises its positive impact on the causes it supports.

Ready to elevate your charity's online presence and impact?

Download a PDF version of this checklist

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